技术支持

技术支持

专注 · 习惯 · 计时 · 每日进度追踪

联系我们

如果您在使用过程中遇到任何问题、有功能建议，或希望就订阅/退款提供协助，请通过以下任一方式与我们取得联系，我们会在 2 个工作日内回复您。

技术支持邮箱 jscz3w@gmail.com X / Twitter @PomoFocus
反馈时请尽量提供：设备机型  ·  iOS 版本  ·  App 版本  ·  问题复现步骤  ·  截图或录屏（如有）。

常见问题 (FAQ)

应用数据会同步到哪里？是否会丢失吗？

所有习惯、项目、番茄钟与任务记录默认只保存在您本机 iCloud 或本地数据库（取决于您的设置），我们不会上传到第三方服务器。请定期通过系统「设置 → Apple ID → iCloud → 管理账户存储」确认备份开启，避免刷机/换设备请先在旧设备完成一次完整备份。

订阅/付款后无法恢复购买，或会员状态不显示？
  1. 请确认当前登录的 Apple ID 与购买时一致；
  2. 进入 App 内「我的 → 恢复购买」按钮；
  3. 如仍不生效请发邮件至 jscz3w@gmail.com，附上订单号或收据截图。
如何申请退款？

iOS 端所有付款由 Apple App Store 处理。请前往 reportaproblem.apple.com，登录同一 Apple ID 自行发起；需要协助可邮件联系我们。

打卡/专注计时没有声音或通知？
  1. 系统「设置 → 专注模式 / 通知 → （当前应用）」开启通知权限；
  2. 确认 App 内「设置 → 声音与提醒」未关闭静音；
  3. iPhone 左侧物理响铃/静音键需处于响铃位置。
为什么周几/每天打卡规则不生效？

请检查：① 系统「设置 → 通用 → 日期与时间」为自动；② 习惯编辑页确认「允许打卡的星期」已勾选对应日期；③ 当日打卡次数上限以设定上限后，月历单元格会自动置灰（即不能重复打卡）。

隐私与合规

  • 我们严格遵守 Apple App Store 审核指南与 隐私政策；
  • 不会在未明示授权的情况下，不会读取您的通讯录、位置、照片或麦克风；
  • 所有分析数据（如有）均为匿名聚合指标，不与您的 Apple ID 绑定。

Support

Focus · Habits · Time tracking · Daily progress

Contact Us

If you have any questions, feature requests, or need help with subscriptions / refunds, please reach us through any of the channels below. We typically reply within 2 business days.

Support Email jscz3w@gmail.com X / Twitter @PomoFocus
When reporting, please include: device model  ·  iOS version  ·  App version  ·  steps to reproduce  ·  screenshots or screen recording (if any).

FAQ

Where is my data stored? Will it be lost?

Habits, projects, pomodoro and task records are stored locally on your device and / or your personal iCloud (per your settings). We never upload them to third‑party servers. To prevent data loss when upgrading devices, please ensure iCloud Backup is on under Settings → Apple ID → iCloud → Manage Account Storage.

Purchased Pro but membership doesn’t show up?
  1. Make sure you’re signed in with the same Apple ID used for purchase;
  2. Tap Restore Purchases inside the app (Profile → Pro);
  3. If it still doesn’t work, email jscz3w@gmail.com with your order number or receipt screenshot.
How do I request a refund?

All iOS payments are handled by Apple. Please go to reportaproblem.apple.com and sign in with the same Apple ID. If you need help, contact us via email.

No sound / notifications during focus sessions?
  1. Enable notifications in iOS Settings → (this app) → Notifications;
  2. Verify Settings → Sounds & Reminders inside the app is not muted;
  3. The physical Ring/Silent switch must be on Ring.
Weekly / daily check‑in rules aren’t applied?

Please verify: ① System Settings → General → Date & Time is set to Automatic; ② the habit’s edit screen has the correct weekdays selected; ③ once the daily cap is hit, the monthly cell will gray out (no more check‑ins allowed that day).

Privacy & Compliance

  • We follow Apple App Store Review Guidelines and our Privacy Policy;
  • We never access Contacts, Location, Photos or Microphone without explicit consent;
  • Usage analytics (if any) are aggregated and anonymous, never tied to your Apple ID.